Explore The Metrics

Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.

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Click a card to see an illustration of how a metric might be used, related keywords, and a link to the authority suggesting the metric.
May indicate the need for increased pricing for services or opportunities to decrease pricing for services and project entity budgetary requirements.
Keywords:
total cost per case, legal service provider funding, acquisition cost
Link to the external citation of this metric.
Provider Return on Investment
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be a strong indicator of consumer buy-in based on treating consumers with dignity and respect.
Keywords:
consumer satisfaction, quality of legal services, consumer trust, litigant income
Link to the external citation of this metric.
Interpersonal Justice
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate consumer consciousness and knowledge of accessibility to redress for perceived outcomes.
Keywords:
litigant knowledge of resources, complaint type, complaint outcome
Link to the external citation of this metric.
Access to Malpractice Lawsuits for Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show positive or negative ratings for a particular interface, the number of touchpoints for a help desk, or percent of users with disabilities.
Keywords:
language access, disability access, litigant access to resources
Link to the external citation of this metric.
User-Friendly Interfaces
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May identify potential issues in access to court or knowledge of court processes, or an issue of engagement in the judicial system.
Keywords:
number of cases, case disposition type, default judgment, settlement
Link to the external citation of this metric.
Percentage of Dispositions by Default Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is a subjective indicator that may highlight seriousness of consequences and outcomes for a particular issue.
Keywords:
case type, trial, whether the case reopened for activity, settlement, number of legal issues
Link to the external citation of this metric.
Consequences to Litigant for a Unique Issue Encounter
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the density of potential consumers that need to access the court.
Keywords:
number of courts, number of cases, jurisdiction, public funding
Link to the external citation of this metric.
Number of Courts
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Administering New Attorney Licenses
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific disability access-based programming.
Keywords:
disability access, disability access to court, disability access to service providers, public funding
Link to the external citation of this metric.
Disability Access
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate an unmet need for alternative legal resolution systems or lack of uniformity in the same that may be in place through certain case types.
Keywords:
service provider type, litigant knowledge of ADR, litigant knowledge of resources
Link to the external citation of this metric.
Access to Dispute Resolution Services
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is a subjective metric that may demonstrate the confidence in the relationship between the litigant and service providers.
Keywords:
litigant trust, litigant access to resources, quality of legal services, litigant satisfaction
Link to the external citation of this metric.
Litigant Trust
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the success of a marketing campaign or the need for modifications to find legal service providers. May also show availability of service providers.
Keywords:
marketing success, litigant knowledge of resources, litigant access to resources
Link to the external citation of this metric.
Visibility of Legal Service Providers to Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may be used to determine consumers' level of legal knowledge or awareness of a potential legal issue in their daily life.
Keywords:
litigant awareness, litigant empowerment, litigant access to resources
Link to the external citation of this metric.
Legal Consciousness
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate efficiency in process. May demonstrate the need for document automation or other technological advances.
Keywords:
service initiation date, service end date, appropriateness of legal services provided
Link to the external citation of this metric.
Number of Hours Spent per Case Type to Resolution
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate access issues around consumer budgetary restraints. Can show the need for funding and access to other resources.
Keywords:
total cost per case by litigant, funding sources, legal service provider funding
Link to the external citation of this metric.
Costs Paid by Litigants
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the effectiveness of certain outreach programs and incentivize new or alternative outreach.
Keywords:
source of funding, public funding levels, funding sustainability, jurisdiction
Link to the external citation of this metric.
Public Funding Sources
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction, client trust, outcomes
Link to the external citation of this metric.
Number of Consumer Complaints: Outcome
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate if the quality of legal service provided is at or exceeds particular benchmarks (i.e. pro se litigant access to resources).
Keywords:
client satisfaction, quality of legal services, litigant confidence
Link to the external citation of this metric.
Comparative Quality of Legal Services
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the financial value through a cost benefit analysis of a particular service or show an absolute cap on pricing for services.
Keywords:
total billable hours, outcome, total cost per case, transaction cost
Link to the external citation of this metric.
Economic Impact
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers, regulatory systems
Link to the external citation of this metric.
Number of Legal Service Providers per Regulator
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can show the need for funding legal service providers or alternative dispute resolution options to manage affordability issues in the legal system.
Keywords:
total cost per litigant, total cost per case by court, number of open cases
Link to the external citation of this metric.
Affordability
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
When compared to number of legal aid applications, it may show market opportunities where consumers download or fail to download particular apps.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Link to the external citation of this metric.
Initial Download of ATJ Applications
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the impact on legal resources currently available or show the need for further educational resources.
Keywords:
litigant's knowledge of law, litigant knowledge of resources, litigant empowerment
Link to the external citation of this metric.
Knowledge of Legal Matters by Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
security measures, acquisition cost, education cost, hours spent training
Link to the external citation of this metric.
Number of Hours Spent Administering Bar Exam
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Might demonstrate a discrepancy in resources available to litigants or service providers, or highlight complexity of a case.
Keywords:
date of discovery dispute, date of discovery dispute resolution
Link to the external citation of this metric.
Days Between a Discovery Dispute Initiation and Its Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate how many people have been successfully helped.
Keywords:
litigant satisfaction, litigant empowerment, number of cases
Link to the external citation of this metric.
Number of Satisfactory Outcomes
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show litigation through traditional court systems is incapable of resolving dispute or that alternative options should be used.
Keywords:
number of discovery disputes, number of resolved discovery disputes
Link to the external citation of this metric.
Percentage of Discovery Disputes in Which No Formal Resolution is Documented
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate legal consciousness or legal empowerment for consumers. It may also indicate areas for increased resources.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be able to show underserved areas of court or case types. May show consumer need of a particular area.
Keywords:
litigant type: self-represented, party designation (P/R), case outcome for each party
Link to the external citation of this metric.
Rates of Self-Represented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Multiple discovery disputes may show attempts to resolve disputes were unsuccessful, suggesting the need for more judicial involvement.
Keywords:
number of discovery disputes, discovery, discovery disputes
Link to the external citation of this metric.
Number of cases with discovery disputes
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate greater capacity for a firm or organization to take on clients when licensed legal providers are also on a case.
Keywords:
total cost per service type, service type, case type, services offered by legal service providers
Link to the external citation of this metric.
Number of Hours Spent Per Matter by Alternative Licensed Legal Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Spent Reviewing Compliance on CLE Requirements
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
: May help identify the success of a marketing campaign for a provider or for a court-generated resource. May show satisfaction with a resource.
Keywords:
unique website views, total website views, applications for services, client satisfaction
Link to the external citation of this metric.
Repeat Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the effectiveness of current legal resource outreach by courts or legal service providers. May provide insights for marketing.
Keywords:
litigant knowledge of resources, litigant access to service providers
Link to the external citation of this metric.
Knowledge of Resources by Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, total billable time
Link to the external citation of this metric.
Number of Consumer Complaints: Pricing
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
quality of legal services provided, client satisfaction, number of cases
Link to the external citation of this metric.
Quality of Service Provided
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can help identify issues with court efficiency and possible overcrowding dockets.
Keywords:
type of trial: bench or jury, case type, Jury Trial
Link to the external citation of this metric.
Volume of Jury Trials vs Bench Trials
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may help highlight or provide context for issues with court participation or indicate opportunities for virtual and telephonic court participation.
Keywords:
court participation, disability access to court, jurisdiction boundaries, jurisdiction location
Link to the external citation of this metric.
Physical Court Distance to Public Transportation
Data Source:
Geospatial Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify positive or negative relationships between litigants and legal service providers and highlight areas with higher rates of contention.
Keywords:
service type, representation through resolution, client trust, client satisfaction
Link to the external citation of this metric.
Representation through Case Resolution by Case Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate the number of unique legal service providers offered in a jurisdiction to be compared between jurisdictions to highlight unmet legal needs.
Keywords:
legal service provider funding, litigant knowledge of resources, marketing success
Link to the external citation of this metric.
Variety of Legal Services Offered in Marketplace
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate gaps in funding or highlight incentives of current funding structures.
Keywords:
transaction cost, total cost per case by court, acquisition cost, fee waiver applications
Link to the external citation of this metric.
Projected Court Budget
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the cost of a single update or ongoing updates to improve the delivery of legal services. May indicate budgetary trends to fund legal services.
Keywords:
acquisition cost, security measures, total cost per case, education cost
Link to the external citation of this metric.
Cost of Implementation
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate access to legal service providers or court filing systems by payment option types. This may show increased access to justice.
Keywords:
services offered by legal service providers, payment options, disability access
Link to the external citation of this metric.
Payment Options
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the need for additional regulators as the legal service provider industry grows.
Keywords:
number of open cases, number of lawyers, jurisdiction population, regulatory systems
Link to the external citation of this metric.
Regulator Response Time per Complaint
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate utilization rate and when compared to cost of unique service; may show increased efficiency may decrease cost.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Cost of Providing Repeat Unique Service
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
client satisfaction, case type, litigant satisfaction
Link to the external citation of this metric.
Client Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure access to justice, underserved populations, or legal deserts.
Keywords:
number of lawyers, jurisdiction boundaries, legal service provider funding
Link to the external citation of this metric.
Per Capita Number of Lawyers in a Jurisdiction
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the success of a particular marketing campaign over a certain timeframe. May also show growth opportunities for legal service providers.
Keywords:
marketing success, litigant access to service providers, services offered by legal service providers
Link to the external citation of this metric.
Number of New Clients
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the need for increased outreach by the judicial system during the course of litigation or the funding required for dispute resolution.
Keywords:
litigant knowledge of ADR, litigant knowledge of resources, litigant access to resources
Link to the external citation of this metric.
Knowledge of ADR (Alternative Dispute Resolution) Options
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the level of new technology available for access to justice issues.
Keywords:
applications for services, number of unique users, litigant access to service providers
Link to the external citation of this metric.
Available ATJ Applications
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Cases that settle may indicate a more robust system of alternative dispute resolution options or a particularly efficient judiciary system.
Keywords:
default judgment date, disposition/resolution date, case type
Link to the external citation of this metric.
Time to Disposition
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May identify legal deserts or funding deficiencies for legal service providers. May indicate certain practice areas have suitable options.
Keywords:
number of legal service providers, number of legal service providers per jurisdiction
Link to the external citation of this metric.
Number of Providers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate additional consumer need or demonstrate the market value of alternative legal service providers.
Keywords:
service provider type, legal service providers, legal service provider funding
Link to the external citation of this metric.
Number of Licensed Legal Service Providers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the positive outcome of a case for a pro se litigant or the access to resources in a court.
Keywords:
litigant knowledge of resources, litigant empowerment, litigant's knowledge of the law
Link to the external citation of this metric.
Self-Represented Litigant Success
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may highlight areas of need for marketing where demographic information of consumers does not match the demographic make-up of filers.
Keywords:
demographics, litigant income, litigant demographics, population size
Link to the external citation of this metric.
Consumer Demographic Information
Data Source:
Census Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate legal consciousness and ability to navigate the legal matter without additional resources.
Keywords:
client trust, marketing success, litigant income, litigant knowledge of resources
Link to the external citation of this metric.
Number of Consumers Refusing Utilization of Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help adjust filing fees or fees for motion types to help with budgeting.
Keywords:
total cost per case by court, public funding, number of cases
Link to the external citation of this metric.
Costs Paid by the Court per Case
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate inflated billable hours when compared to the actual fee awards by the court.
Keywords:
total billable time, settlement, outcomes
Link to the external citation of this metric.
Value of Billable Hours versus Fee Awards
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific language-based programming.
Keywords:
language access to court, disability access, litigant access to resources
Link to the external citation of this metric.
Language Access
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate access to participation in court by consumers and court personnel.
Keywords:
security measures, litigant access to resources, location of court
Link to the external citation of this metric.
Online Availability of Court Personnel
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the availability or demographically disproportionate filings of specialized courts in a geographical area.
Keywords:
type of court, jurisdiction, number of cases, funding sources
Link to the external citation of this metric.
Type of Court/Practice Area
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate judicial efficiency in a particular case type or effectiveness of different legal service providers or licensed legal providers.
Keywords:
litigant's knowledge of law, number of continuance requests
Link to the external citation of this metric.
Average Number of Procedural Steps
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure the diverse voices in the ATJ conversation through the demographics of the same population in that space.
Keywords:
litigant demographics, jurisdiction demographics
Link to the external citation of this metric.
Diversity in ATJ Leadership
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate lack of successful alternative dispute resolution processes available in a jurisdiction.
Keywords:
outcomes, court participation, type of trial, litigant access to resources
Link to the external citation of this metric.
Case Disposition Type: Judgment by Trial
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the funding required for courts to modify filing fee requirements or show need for alternative dispute resolution as a cost-effective option.
Keywords:
total cost per case by litigant, total cost per case by court, litigant access to resources
Link to the external citation of this metric.
Cost of Unique Issues Encountered per Matter
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Petition
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the finality a default judgment offers a litigant or pitfalls in access to justice or knowledge of the law of the defaulted litigant.
Keywords:
case disposition type, default judgment, whether the judgment was vacated
Link to the external citation of this metric.
Case Disposition Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Link to the external citation of this metric.
Referral Rates: Attorney to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate areas of need for additional funding toward legal service providers for people with disabilities, such as TTY.
Keywords:
disability access, disability access to court
Link to the external citation of this metric.
Disability Accommodations by Legal Service Providers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate rates of court participation or highlight areas of need for access to justice.
Keywords:
outcomes, court participation, disability access, litigant access to resources
Link to the external citation of this metric.
Case Disposition Type: Default Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the value of the content on a particular page.
Keywords:
marketing success, legal service provider funding, number of unique users
Link to the external citation of this metric.
Average Time Browsing Website
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Hearing
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate subjective understanding of fairness in the judicial system.
Keywords:
litigant's satisfaction, quality of legal services, costs incurred per case by litigant
Link to the external citation of this metric.
Litigant Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May explain legal consciousness and accessibility to the court system for those with a low income or a need for particular services in a jurisdiction.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant, litigant income
Link to the external citation of this metric.
Number of Consumers Requesting Fee Waivers
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate efficiencies or inefficiencies in new service models such as licensed legal professional programs.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Licensed Legal Professionals
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show a need for increased security measures, improvements, or gaps in security, to maintain consumer confidentiality and privacy.
Keywords:
secuirty measures, regulatory systems, privacy practices
Link to the external citation of this metric.
Security Protection by Legal Service Providers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the perceived value of a legal service provider at a given time.
Keywords:
public funding, marketing success, legal service provider funding sources
Link to the external citation of this metric.
Access to Capital
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a positive relationship between consumer and service provider. May also demonstrate pitfalls to prevent the necessity of repeat use.
Keywords:
client satisfaction, services offered by legal service providers
Link to the external citation of this metric.
Number of Repeat Clients
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is a subjective metric that can go to show possible disconnect between actual outcomes and consumer satisfaction of perceived outcomes.
Keywords:
litigant trust, litigant perceptions, litigant access to resources
Link to the external citation of this metric.
Self-Represented Litigant Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May provide a basis for funding alternative legal service types. May also show availability of legal service providers in a single jurisdiction.
Keywords:
jurisdiction demographics, litigant income, litigant type: self-represented
Link to the external citation of this metric.
Number of Unrepresented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show effective categorization of services by highlighting the limited number of people who chose “other”.
Keywords:
service type, legal service provider funding sources, legal awareness
Link to the external citation of this metric.
Service Category Options on Website
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate overcrowding in a court or the complexity of cases.
Keywords:
filing date, date a trial date was set, date of trial, jury trial
Link to the external citation of this metric.
Changes of Trial dates
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
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