Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.
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Click a card to see an illustration of how a metric might be used, related keywords, and a link to the authority suggesting the metric.
This may demonstrate the value of the content on a particular page.
Keywords:
marketing success, legal service provider funding, number of unique users
Average Time Browsing Website
Data Source:
Service Provider
May indicate overcrowding in a court or the complexity of cases.
Keywords:
filing date, date a trial date was set, date of trial, jury trial
Changes of Trial dates
Data Source:
Court
This may demonstrate utilization rate and when compared to cost of providing repeat unique service; may show increased efficiency may decrease cost.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Cost of Unique Service
Data Source:
Service Provider
May indicate level of public understanding of unmet legal needs. May also indicate levels of public trust in the overall legal system.
Keywords:
public funding levels, public funding, legal service provider funding levels
Level of Public Funding
Data Source:
Service Provider
May indicate need for additional resources for self-represented litigants. May indicate attorney involvement correlation or lack thereof to efficiency.
Keywords:
number of legal issues, litigant knowledge of ADR, litigant type: self-represented
Time to Disposition for Self-Represented Litigants
Data Source:
Court
May help identify continuing reasons for delay across jurisdictions. May show strategic patterns within representation that are counter-productive.
Keywords:
reason for continuance request, case type, discovery dispute, trial
Reason for Continuance Request
Data Source:
Court
Can demonstrate the need for increased outreach by the judicial system during the course of litigation or the funding required for dispute resolution.
Keywords:
litigant knowledge of ADR, litigant knowledge of resources, litigant access to resources
Knowledge of ADR (Alternative Dispute Resolution) Options
Data Source:
Service User
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific disability access-based programming.
Keywords:
disability access, disability access to court, disability access to service providers, public funding
Disability Access
Data Source:
Court
May demonstrate visibility for a particular LRIS agency and help structure future marketing campaigns.
Keywords:
applications for service, legal service provider funding, marketing success
Number of LRIS Applications
Data Source:
Bar Association
This may demonstrate the financial value of legal services after analyzing income in comparison to educational costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Education Cost for Legal Service Provider
Data Source:
Service Provider
May indicate the need for increased pricing for services or opportunities to decrease pricing for services and project entity budgetary requirements.
Keywords:
total cost per case, legal service provider funding, acquisition cost
Provider Return on Investment
Data Source:
Service Provider
May demonstrate a willingness to engage with the judicial system.
Keywords:
client trust, client satisfaction, quality of legal services
Public Trust
Data Source:
Service User
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction
Number of Consumer Complaints: Time to Resolution
Data Source:
Regulator
May demonstrate the finality a default judgment offers a litigant or pitfalls in access to justice or knowledge of the law of the defaulted litigant.
Keywords:
case disposition type, default judgment, whether the judgment was vacated
Case Disposition Type
Data Source:
Court
Can help identify issues with court efficiency and possible overcrowding dockets.
Keywords:
type of trial: bench or jury, case type, Jury Trial
Volume of Jury Trials vs Bench Trials
Data Source:
Court
May demonstrate effective resolution options, limited issues, or the average lifespan for a case type, excluding the case was inactive.
This may be used to determine consumers' level of legal knowledge or awareness of a potential legal issue in their daily life.
Keywords:
litigant awareness, litigant empowerment, litigant access to resources
Legal Consciousness
Data Source:
Service User
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Billing Model: Cost per Petition
Data Source:
Service Provider
May demonstrate how often and why cases may be extended. May help determine or plan for more efficient processes.
Keywords:
continuance requests, trials, discovery disputes
Trial Continuances
Data Source:
Court
May indicate level of public understanding of unmet legal needs. May also indicate levels of public trust in the overall legal system.
Keywords:
legal service provider funding, legal service provider funding levels
Public Funding Amounts
Data Source:
Bar Association
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction, client trust, outcomes
Number of Consumer Complaints: Outcome
Data Source:
Regulator
This may show consumer legal consciousness or knowledge of case types with legal remedies.
Keywords:
outcomes, litigant empowerment, litigant knowledge of resources
Case Disposition Type: Dismissal
Data Source:
Court
May help identify the most common case types and drive funding for legal service providers. May also indicate the need for funding or resources.
Keywords:
number of cases by case type, number of cases, number of open cases
Caseload (by issue)
Data Source:
Court
May indicate the merits of consumer complaints. May also be used to demonstrate trends in practice areas that bear an increased liability.
Keywords:
complaint type, complaint outcome, appropriateness of legal services provided
Malpractice Lawsuit Success for Consumers
Data Source:
Regulator
May explain legal consciousness and accessibility to the court system for those with a low income or a need for particular services in a jurisdiction.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant, litigant income
Number of Consumers Requesting Fee Waivers
Data Source:
Court
May indicate subjective understanding of fairness in the judicial system.
Keywords:
litigant's satisfaction, quality of legal services, costs incurred per case by litigant
Litigant Satisfaction
Data Source:
Service User
May help identify positive or negative relationships between litigants and legal service providers and highlight areas with higher rates of contention.
Keywords:
service type, representation through resolution, client trust, client satisfaction
Representation through Case Resolution by Case Type
Data Source:
Court
When compared to number of legal aid applications, it may show market opportunities where consumers download or fail to download particular apps.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Initial Download of ATJ Applications
Data Source:
Service Provider
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Number of Hours Spent Reviewing Compliance on Payment of Dues
Data Source:
Regulator
May show the cost of a single update or ongoing updates to improve the delivery of legal services. May indicate budgetary trends to fund legal services.
Keywords:
acquisition cost, security measures, total cost per case, education cost
Cost of Implementation
Data Source:
Service Provider
This may show effective categorization of services by highlighting the limited number of people who chose “other”.
Keywords:
service type, legal service provider funding sources, legal awareness
Service Category Options on Website
Data Source:
Service Provider
May indicate willingness of external investment in legal service providers.
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