Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.
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Click a card to see an illustration of how a metric might be used, related keywords, and a link to the authority suggesting the metric.
May indicate over or under reliance on bench trials for efficiency purposes.
Keywords:
outcomes, type of trial, litigant knowledge of ADR
Case Disposition Type: Judgment by Bench Trial
Data Source:
Court
May indicate issues with access to quality legal services or litigation. May demonstrate a need for different structures for filing fee waivers.
Keywords:
filing fee amount, transaction cost, jurisdiction, court type
Cost Type
Data Source:
Court
May show inefficiencies or efficiencies in the judicial process per case type. May show an opportunity for alternative dispute resolution services.
Keywords:
number of legal issues, number of discovery disputes, continuance requests
Number of Hearings Prior to Disposition
Data Source:
Court
May show the effectiveness of AI assistance or gaps in technology for certain case types.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Number of Court Orders Entered by Pro Se Litigants with AI Assistance
Data Source:
Court
May show the success of a particular marketing campaign over a certain timeframe. May also show growth opportunities for legal service providers.
Keywords:
marketing success, litigant access to service providers, services offered by legal service providers
Number of New Clients
Data Source:
Service Provider
May indicate an unmet need for alternative legal resolution systems or lack of uniformity in the same that may be in place through certain case types.
Keywords:
service provider type, litigant knowledge of ADR, litigant knowledge of resources
Access to Dispute Resolution Services
Data Source:
Court
May indicate the number of unique legal service providers offered in a jurisdiction to be compared between jurisdictions to highlight unmet legal needs.
Keywords:
legal service provider funding, litigant knowledge of resources, marketing success
Variety of Legal Services Offered in Marketplace
Data Source:
Service Provider
May highlight legal deserts and areas of need. May highlight access issues based on infrastructure.
Keywords:
location of legal service providers, disability access to court, jurisdiction
Geographical Access
Data Source:
Geospatial Data
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific language-based programming.
Keywords:
language access to court, disability access, litigant access to resources
Language Access
Data Source:
Court
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, number of cases
Number of Consumer Complaints: Communication
Data Source:
Regulator
May show the funding required for courts to modify filing fee requirements or show need for alternative dispute resolution as a cost-effective option.
Keywords:
total cost per case by litigant, total cost per case by court, litigant access to resources
Cost of Unique Issues Encountered per Matter
Data Source:
Service User
May indicate consumer consciousness and knowledge of accessibility to redress for perceived outcomes.
Keywords:
litigant knowledge of resources, complaint type, complaint outcome
Access to Malpractice Lawsuits for Consumers
Data Source:
Service User
This may indicate the demand for certain services and demonstrate the need for additional funding for various services.
Keywords:
case type, service type, services offered by legal service providers
Rate of Use
Data Source:
Service Provider
May show the financial value through a cost benefit analysis of a particular service or show an absolute cap on pricing for services.
Keywords:
total billable hours, outcome, total cost per case, transaction cost
Economic Impact
Data Source:
Service Provider
May indicate a gap in services for particular demographics including those with disabilities, language proficiencies, or other cultural differences.
This is a subjective metric that can go to show possible disconnect between actual outcomes and consumer satisfaction of perceived outcomes.
Keywords:
litigant trust, litigant perceptions, litigant access to resources
Self-Represented Litigant Satisfaction
Data Source:
Service User
This may help highlight or provide context for issues with court participation or indicate opportunities for virtual and telephonic court participation.
Keywords:
court participation, disability access to court, jurisdiction boundaries, jurisdiction location
Physical Court Distance to Public Transportation
Data Source:
Geospatial Data
This may demonstrate opportunities for implementation of new resources for regulators.
Keywords:
number of cases, regulatory systems, regulatory remedies
Regulatory Remedies: Number of Reparative Measures
Data Source:
Regulator
May be used to measure access to justice, underserved populations, or legal deserts.
Keywords:
number of lawyers, jurisdiction boundaries, legal service provider funding
Per Capita Number of Lawyers in a Jurisdiction
Data Source:
Regulator
May demonstrate specific areas of need for legal service providers or resources.
Keywords:
case type, jurisdiction boundaries, court type, population size
Per Capita Filings by Case Type
Data Source:
Court
May indicate consumer demand for resources or show unmet legal needs for a case type. This can also show opportunities to increase legal empowerment.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Accessed Information on Website
Data Source:
Service Provider
This may demonstrate the financial value of legal services by a licensed legal provider after analyzing income in comparison to education costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Education Cost for Licensed Legal Provider
Data Source:
Service Provider
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
client satisfaction, case type, litigant satisfaction
Client Satisfaction
Data Source:
Service User
This may indicate an efficient process or access to alternative dispute resolution services such as mediation.
Keywords:
outcomes, settlement, case type, litigant knowledge of ADR
Case Disposition Type: Settlement
Data Source:
Court
May help identify positive or negative relationships with legal service providers. May also show trust between legal service providers and consumers.
Keywords:
representation through resolution, client trust, client satisfaction
Representation through Case Resolution
Data Source:
Court
Can demonstrate the effectiveness of current legal resource outreach by courts or legal service providers. May provide insights for marketing.
Keywords:
litigant knowledge of resources, litigant access to service providers
Knowledge of Resources by Consumers
Data Source:
Service User
May indicate a market change in alternative pricing models available to consumers or demonstrate consumer knowledge of resources.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Consumer Access to Legal Service Pricing
Data Source:
Service Provider
May show the need for additional regulators as the legal service provider industry grows.
Keywords:
number of open cases, number of lawyers, jurisdiction population, regulatory systems
Regulator Response Time per Complaint
Data Source:
Regulator
Can demonstrate the complexity of cases to help address funding needs for the courts and service providers or identify and impact timelines.
Keywords:
number of cases, number of discovery disputes, case type
Number of Unique Issues Encountered per Matter
Data Source:
Court
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers
Number of Touchpoints for Regulators to Legal Service Providers
Data Source:
Regulator
This may show a gap in services provided when compared to the case type filings in a particular jurisdiction.
Keywords:
service type, legal service provider funding, number of open cases
Legal Service Types Offered to Consumers
Data Source:
Service Provider
May show ratio of time spent on access to justice by the general bar or the need for additional funding for legal service providers.
Keywords:
number of pro bono hours, public funding levels, legal service provider funding
Number of Pro Bono Hours
Data Source:
Bar Association
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Number of Hours Administering New Alternative Legal Service Provider Licenses
Data Source:
Regulator
May identify legal deserts or funding deficiencies for legal service providers. May indicate certain practice areas have suitable options.
Keywords:
number of legal service providers, number of legal service providers per jurisdiction
Number of Providers
Data Source:
Bar Association
Can show gaps in access to traditional legal services and need for services at different price points. May indicate the need for self-help resources.
Keywords:
total cost per litigant, total cost per case by court, number of open cases
Cost Incurred by Litigant
Data Source:
Court
A survey of legal needs can influence new service development and inform targeted outreach.
Keywords:
number of legal issues, case type, consumer trust
Legal Needs
Data Source:
Service User
May help adjust filing fees or fees for motion types to help with budgeting.
Keywords:
total cost per case by court, public funding, number of cases
Costs Paid by the Court per Case
Data Source:
Court
May be used to indicate efficiency in process. May also be used to indicate specific areas of need within a specific case type.
Keywords:
service initiation date, service end date, appropriateness of legal services provided
Limited Scope/Unbundled Service Timeline
Data Source:
Service Provider
May indicate level of professionalism and if consumer needs are met by legal professionals. Note: complaints are subjective in nature.
Keywords:
number of consumer complaints, number of open cases, number of lawyers
Number of Consumer Complaints
Data Source:
Regulator
May be able to show underserved areas of court or case types. May show consumer need of a particular area.
Keywords:
litigant type: self-represented, party designation (P/R), case outcome for each party
Rates of Self-Represented Litigants
Data Source:
Court
May demonstrate legal consciousness or legal empowerment for consumers. It may also indicate areas for increased resources.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Number of Court Orders Entered by Pro Se Litigants
Data Source:
Court
This may demonstrate alternative methods for litigation in certain case types.
Keywords:
security measures, litigant access to resources, location of court
Utilization of Remote Hearings
Data Source:
Court
May highlight the short term and long term funding options currently utilized by providers and encourage new ways to find sustainable funding.
Keywords:
funding sustainability, legal service provider funding sources, funding sources
Sustainable Funding
Data Source:
Bar Association
This may show the cost of auxiliary expenses such as childcare or lost wages during times in which a consumer must participate in court.
Keywords:
transaction cost, total cost per case, litigant income, litigant cost per case
Connected Expenses
Data Source:
Service User
This may demonstrate legal consciousness and ability to navigate the legal matter without additional resources.
Keywords:
client trust, marketing success, litigant income, litigant knowledge of resources
Number of Consumers Refusing Utilization of Licensed Legal Professional
Data Source:
Service Provider
Can demonstrate the impact on legal resources currently available or show the need for further educational resources.
Keywords:
litigant's knowledge of law, litigant knowledge of resources, litigant empowerment
Knowledge of Legal Matters by Consumers
Data Source:
Service User
This is an indication of consumer loyalty and satisfaction to the legal service provider.
May demonstrate judicial efficiency or inefficiency, May indicate a gap in access to justice as calendaring motions becomes further from the date of filing.
Keywords:
number of discovery disputes, number of open cases, number of continuance requests
Court Calendaring
Data Source:
Court
May help identify upfront and ongoing costs of program implementation.
Keywords:
security measures, acquisition cost, education cost, hours spent training
Number of Hours Administering Licensing Exam
Data Source:
Regulator
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, total billable time
Number of Consumer Complaints: Pricing
Data Source:
Regulator
May indicate areas of need for additional funding toward legal service providers for people with disabilities, such as TTY.
Keywords:
disability access, disability access to court
Disability Accommodations by Legal Service Providers
Data Source:
Service User
May show a need for increased security measures, improvements, or gaps in security, to maintain consumer confidentiality and privacy.
May indicate positive or negative relationships between the client and legal service provider. May also indicate perceived success.
Keywords:
client satisfaction, client trust, number of legal issues
Client Satisfaction of Attorney
Data Source:
Service User
This may show consumer satisfaction or dissatisfaction in the most extreme cases.
Keywords:
total website views, unique website views, marketing success, client satisfaction
External Website Reviews
Data Source:
Service Provider
May highlight the availability or demographically disproportionate filings of specialized courts in a geographical area.
Keywords:
type of court, jurisdiction, number of cases, funding sources
Type of Court/Practice Area
Data Source:
Court
Might demonstrate a discrepancy in resources available to litigants or service providers, or highlight complexity of a case.
Keywords:
date of discovery dispute, date of discovery dispute resolution
Days Between a Discovery Dispute Initiation and Its Resolution
Data Source:
Court
This may help identify future budgeting needs; may also show the affordability of services and services that require modified unbundled options.
Keywords:
service type, services offered by legal service providers, case type, applications for services
Legal Services Acquired by Consumers
Data Source:
Service Provider
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Billing Model: Cost per Hearing
Data Source:
Service Provider
May identify potential issues in access to court or knowledge of court processes, or an issue of engagement in the judicial system.
Keywords:
number of cases, case disposition type, default judgment, settlement
Percentage of Dispositions by Default Judgment
Data Source:
Court
May show positive or negative ratings for a particular interface, the number of touchpoints for a help desk, or percent of users with disabilities.
Keywords:
language access, disability access, litigant access to resources
User-Friendly Interfaces
Data Source:
Service User
May indicate effectiveness of applications for a particular unmet legal need or additional outreach or funding required to improve application utilization.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Use of ATJ Applications
Data Source:
Bar Association
May be used to measure court efficiency by looking to motions to compel, motions for protective orders, or other indicators of discovery disputes.
Keywords:
number of cases, discovery disputes, discovery
Percentage of Cases With Discovery Dispute Indicators
Data Source:
Court
This may indicate how many people have been successfully helped.
Keywords:
litigant satisfaction, litigant empowerment, number of cases
Number of Satisfactory Outcomes
Data Source:
Regulator
This may indicate greater capacity for a firm or organization to take on clients when licensed legal providers are also on a case.
Keywords:
total cost per service type, service type, case type, services offered by legal service providers
Number of Hours Spent Per Matter by Alternative Licensed Legal Provider
Data Source:
Service Provider
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Referral Rates: Attorney to Consumer
Data Source:
Service Provider
May indicate inherit challenges for standard billing models or the need for additional oversight for the standard protocol of billable hours.
Keywords:
hours per matter, total billable time, quality of legal services
Hours Billed versus Hours Expended on Matter
Data Source:
Service Provider
May help identify upfront and ongoing costs of program implementation.
Keywords:
security measures, acquisition cost, education cost, hours spent training
Number of Hours Spent Administering Bar Exam
Data Source:
Regulator
This is a subjective indicator that may highlight seriousness of consequences and outcomes for a particular issue.
Keywords:
case type, trial, whether the case reopened for activity, settlement, number of legal issues
Consequences to Litigant for a Unique Issue Encounter
Data Source:
Service User
May show efficiencies or inefficiencies in current business practices.
Keywords:
number of legal issues, litigant type: represented, client trust, quality of legal services
Time to Disposition for Represented Litigants
Data Source:
Court
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Billing Model: Cost per Document
Data Source:
Service Provider
May show the level of new technology available for access to justice issues.
Keywords:
applications for services, number of unique users, litigant access to service providers
Available ATJ Applications
Data Source:
Bar Association
May show the positive outcome of a case for a pro se litigant or the access to resources in a court.
Keywords:
litigant knowledge of resources, litigant empowerment, litigant's knowledge of the law
Self-Represented Litigant Success
Data Source:
Court
Prompt resolution of discovery disputes can sometimes remove obstacles to settlement or other final disposition of the case.
Keywords:
date of discovery dispute, disposition/resolution date
Days Between the Resolution of a Discovery Dispute and the Case Resolution
Data Source:
Court
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Number of Hours Administering New Attorney Licenses
Data Source:
Regulator
This may show an alternative market value for services when compared to traditional hourly rates.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Billing Model: Cost per Court Appearance
Data Source:
Service Provider
May help identify ways in which the judicial system is inefficient or over-extended.
Keywords:
whether a continuance was granted, reason for continuance request, continuance requests
Granted Continuance Requests
Data Source:
Court
May indicate roadblocks or possible delays built into a court's process such as discovery disputes or automatic trial scheduling at the outset of the case.
Keywords:
continuance requests, origin of continuance request, discovery disputes
Continuance Requests
Data Source:
Court
May show the success of a marketing campaign or the need for modifications to find legal service providers. May also show availability of service providers.
Keywords:
marketing success, litigant knowledge of resources, litigant access to resources
Visibility of Legal Service Providers to Consumers
Data Source:
Service User
This may show the market value of services in a particular jurisdiction. This may also indicate the need for alternative legal service providers.
Keywords:
total billable time, total cost per case, total cost per case by litigant, regulatory systems
Billing Model: Hourly Rate of Legal Service Provider
Data Source:
Service Provider
May show the baseline cost for services when using AI or automation. May also show occasions for service providers to offer other resources.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Billing Model: Cost per Form
Data Source:
Service Provider
This may indicate future budgeting needs for a court system that may include increasing filing fees or additional funding needs.
Keywords:
transaction cost, total cost per case by court, acquisition cost, gross revenue, gross expenses
Actual Cost of Court Administration
Data Source:
Court
Might demonstrate how efficient a court is at disposing of cases, or highlight inefficiencies in certain case types.
Keywords:
number of closed cases, number of open cases, number of cases, case type, case disposition
Number of closed cases / open cases
Data Source:
Court
This may demonstrate consumer discontent with judicial resolution or how many final judgments require further adjudication.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Number of Legal Matters Reopened Post-Judgment
Data Source:
Court
This may demonstrate lack of successful alternative dispute resolution processes available in a jurisdiction.
Keywords:
outcomes, court participation, type of trial, litigant access to resources
Case Disposition Type: Judgment by Trial
Data Source:
Court
This may indicate effective marketing campaigns for legal service professionals toward the correct consumer.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Number of Consumers Utilizing Licensed Legal Professional
Data Source:
Service Provider
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
quality of legal services provided, client satisfaction, number of cases
Quality of Service Provided
Data Source:
Service User
Can be used to track any bilingual attorney within a jurisdiction and compared to the same language speakers in that area.
Keywords:
number of lawyers, lawyer language proficiency, population size,
Per Capita Number of Bilingual Lawyers
Data Source:
Bar Association
This may highlight resources needed for self-represented litigants. It may also indicate the efficiencies of processes for particular case types.
Keywords:
case facts, outcomes, case type, number of open cases
Outcome Predictability by Case Type
Data Source:
Court
Can show overcrowding of the judicial system or service providers ability to take on additional cases, or the need for additional funding and support.
Keywords:
number of cases, number of cases filed, number of closed cases
Court System Caseload
Data Source:
Court
May highlight the effectiveness of certain outreach programs and incentivize new or alternative outreach.
Keywords:
source of funding, public funding levels, funding sustainability, jurisdiction
Public Funding Sources
Data Source:
Bar Association
This may indicate additional consumer need or demonstrate the market value of alternative legal service providers.
Keywords:
service provider type, legal service providers, legal service provider funding
Number of Licensed Legal Service Providers
Data Source:
Bar Association
May be used to indicate if the quality of legal service provided is at or exceeds particular benchmarks (i.e. pro se litigant access to resources).
Keywords:
client satisfaction, quality of legal services, litigant confidence
Comparative Quality of Legal Services
Data Source:
Service Provider
A high volume of severe complaints may indicate an area of additional regulatory scrutiny.
Keywords:
outcomes, complaint type, number of consumer complaints
Severity of Consumer Complaint
Data Source:
Regulator
This may show the true cost of services compared to the cost to consumers for legal service providers. Can show areas of law that have unmet need.
Keywords:
gross revenue, gross expenses, acquisition cost, total cost per case
Profit Information from Providers
Data Source:
Service Provider
May showcase load capacity for a provider, a need to set expectations by the provider for a client, or a need to create auto-communication systems.
Keywords:
number of cases. number of lawyers, number of legal issues, number of open cases
Number of Client Touch-Points
Data Source:
Service Provider
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers, regulatory systems
Number of Legal Service Providers per Regulator
Data Source:
Regulator
This may demonstrate judicial efficiency in a particular case type or effectiveness of different legal service providers or licensed legal providers.
Keywords:
litigant's knowledge of law, number of continuance requests
Average Number of Procedural Steps
Data Source:
Court
This may demonstrate utilization rate and when compared to cost of unique service; may show increased efficiency may decrease cost.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Cost of Providing Repeat Unique Service
Data Source:
Service Provider
This may indicate future budgeting requirements for judicial systems which rely on case filing fees as funding.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant
Number of Consumers Granted Fee Waivers
Data Source:
Court
May help identify upfront costs of program implementation.
Keywords:
security measures, acquisition cost, total cost per case by court, hours spent training
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