Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.
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Click a card to see an illustration of how a metric might be used, related keywords, and a link to the authority suggesting the metric.
This may demonstrate consumer discontent with judicial resolution or how many final judgments require further adjudication.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Number of Legal Matters Reopened Post-Judgment
Data Source:
Court
This may help identify future budgeting needs; may also show the affordability of services and services that require modified unbundled options.
Keywords:
service type, services offered by legal service providers, case type, applications for services
Legal Services Acquired by Consumers
Data Source:
Service Provider
May indicate successful resolution in the case disposition or the need for built-in post-judgment alternative dispute resolution options.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Number of Post-Judgment Motions
Data Source:
Court
May demonstrate inflated billable hours when compared to the actual fee awards by the court.
Keywords:
total billable time, settlement, outcomes
Value of Billable Hours versus Fee Awards
Data Source:
Service Provider
Can be used to identify consumer needs around case types. May demonstrate gaps in services offered in high volume case types.
Keywords:
legal service provider funding, legal service provider funding levels, legal service provider funding sources
Range of Services Offered
Data Source:
Bar Association
This may demonstrate legal consciousness and ability to navigate the legal matter without additional resources.
Keywords:
client trust, marketing success, litigant income, litigant knowledge of resources
Number of Consumers Refusing Utilization of Licensed Legal Professional
Data Source:
Service Provider
May demonstrate gaps in service models where other innovations may be helpful.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Number of Court Orders Entered by Pro Se Litigants with Document Preparation Assistance
Data Source:
Court
This may indicate consumer trust in the regulatory system.
Keywords:
number of consumer complaints, complaint type, outcomes, litigant satisfaction
Client Satisfaction of Complaint Resolution
Data Source:
Regulator
May help adjust filing fees or fees for motion types to help with budgeting.
Keywords:
total cost per case by court, public funding, number of cases
Costs Paid by the Court per Case
Data Source:
Court
May help identify positive or negative relationships with legal service providers. May also show trust between legal service providers and consumers.
Keywords:
representation through resolution, client trust, client satisfaction
Representation through Case Resolution
Data Source:
Court
May indicate effective marketing campaigns by providers or highlight untapped target consumers.
Keywords:
marketing success, disability access to service providers, litigant knowledge of resources
Consumer's Ability to Find Legal Resources
Data Source:
Service User
This may indicate future budgeting requirements for judicial systems which rely on case filing fees as funding.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant
Number of Consumers Granted Fee Waivers
Data Source:
Court
May be used to measure court efficiency by looking to motions to compel, motions for protective orders, or other indicators of discovery disputes.
Keywords:
number of cases, discovery disputes, discovery
Percentage of Cases With Discovery Dispute Indicators
Data Source:
Court
This may indicate how many people have been successfully helped.
Keywords:
litigant satisfaction, litigant empowerment, number of cases
Number of Satisfactory Outcomes
Data Source:
Regulator
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, number of cases
Number of Consumer Complaints: Communication
Data Source:
Regulator
Can demonstrate the need for increased outreach by the judicial system during the course of litigation or the funding required for dispute resolution.
Keywords:
litigant knowledge of ADR, litigant knowledge of resources, litigant access to resources
Knowledge of ADR (Alternative Dispute Resolution) Options
Data Source:
Service User
May be used to indicate efficiency in process. May demonstrate the need for document automation or other technological advances.
Keywords:
service initiation date, service end date, appropriateness of legal services provided
Number of Hours Spent per Case Type to Resolution
Data Source:
Service Provider
May indicate effectiveness of applications for a particular unmet legal need or additional outreach or funding required to improve application utilization.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Use of ATJ Applications
Data Source:
Bar Association
This may demonstrate the financial value of legal services by a licensed legal provider after analyzing income in comparison to education costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Education Cost for Licensed Legal Provider
Data Source:
Service Provider
May indicate subjective understanding of fairness in the judicial system.
May show efficiencies or inefficiencies in current business practices.
Keywords:
number of legal issues, litigant type: represented, client trust, quality of legal services
Time to Disposition for Represented Litigants
Data Source:
Court
May show the cost of a single update or ongoing updates to improve the delivery of legal services. May indicate budgetary trends to fund legal services.
Keywords:
acquisition cost, security measures, total cost per case, education cost
Cost of Implementation
Data Source:
Service Provider
Cases that settle may indicate a more robust system of alternative dispute resolution options or a particularly efficient judiciary system.
Keywords:
default judgment date, disposition/resolution date, case type
Time to Disposition
Data Source:
Court
May indicate efficiencies or inefficiencies in new service models such as licensed legal professional programs.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Number of Court Orders Entered by Licensed Legal Professionals
Data Source:
Court
Can demonstrate the impact on legal resources currently available or show the need for further educational resources.
Keywords:
litigant's knowledge of law, litigant knowledge of resources, litigant empowerment
Knowledge of Legal Matters by Consumers
Data Source:
Service User
This may show the number of people targeted through a marketing campaign relative to the number of people helped.
Keywords:
marketing success, funding, litigant knowledge of resources
Success of Outreach
Data Source:
Service Provider
May demonstrate the finality a default judgment offers a litigant or pitfalls in access to justice or knowledge of the law of the defaulted litigant.
Keywords:
case disposition type, default judgment, whether the judgment was vacated
Case Disposition Type
Data Source:
Court
May be used to indicate access issues around consumer budgetary restraints. Can show the need for funding and access to other resources.
Keywords:
total cost per case by litigant, funding sources, legal service provider funding
Costs Paid by Litigants
Data Source:
Service User
This may show efficiency of monies spent on marketing or indicate consumer demand for the resources available on that website.
Keywords:
total website views, unique website views, marketing success, acquisition cost
Website Views
Data Source:
Service Provider
This may show the market value of services in a particular jurisdiction. This may also indicate the need for alternative legal service providers.
Keywords:
total billable time, total cost per case, total cost per case by litigant, regulatory systems
Billing Model: Hourly Rate of Legal Service Provider
Data Source:
Service Provider
This may demonstrate consumer empowerment as the consumer navigates their legal matter.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Number of Consumers Seeking Services with Licensed Legal Professional
Data Source:
Service Provider
May indicate level of professionalism and if consumer needs are met by legal professionals. Note: complaints are subjective in nature.
Keywords:
number of consumer complaints, number of open cases, number of lawyers
Number of Consumer Complaints
Data Source:
Regulator
When compared to number of legal aid applications, it may show market opportunities where consumers download or fail to download particular apps.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Initial Download of ATJ Applications
Data Source:
Service Provider
This may demonstrate alternative methods for litigation in certain case types.
Keywords:
security measures, litigant access to resources, location of court
Utilization of Remote Hearings
Data Source:
Court
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Referral Rates: Judiciary to Consumer
Data Source:
Service Provider
May indicate positive or negative relationships between the client and legal service provider. May also indicate perceived success.
Keywords:
client satisfaction, client trust, number of legal issues
Client Satisfaction of Attorney
Data Source:
Service User
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers
Number of Touchpoints for Regulators to Legal Service Providers
Data Source:
Regulator
May highlight the effectiveness of certain outreach programs and incentivize new or alternative outreach.
Keywords:
source of funding, public funding levels, funding sustainability, jurisdiction
Public Funding Sources
Data Source:
Bar Association
This may show consumer legal consciousness or knowledge of case types with legal remedies.
Keywords:
outcomes, litigant empowerment, litigant knowledge of resources
Case Disposition Type: Dismissal
Data Source:
Court
This may demonstrate gaps in funding or highlight incentives of current funding structures.
Keywords:
transaction cost, total cost per case by court, acquisition cost, fee waiver applications
Projected Court Budget
Data Source:
Court
May indicate subjective understanding of fairness in the judicial system.
Keywords:
litigant's satisfaction, quality of legal services, costs incurred per case by litigant
Litigant Satisfaction
Data Source:
Service User
May show the positive outcome of a case for a pro se litigant or the access to resources in a court.
Keywords:
litigant knowledge of resources, litigant empowerment, litigant's knowledge of the law
Self-Represented Litigant Success
Data Source:
Court
: May help identify the success of a marketing campaign for a provider or for a court-generated resource. May show satisfaction with a resource.
Keywords:
unique website views, total website views, applications for services, client satisfaction
Repeat Consumers
Data Source:
Service Provider
This may indicate additional consumer need or demonstrate the market value of alternative legal service providers.
Keywords:
service provider type, legal service providers, legal service provider funding
Number of Licensed Legal Service Providers
Data Source:
Bar Association
May demonstrate legal consciousness or legal empowerment for consumers. It may also indicate areas for increased resources.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Number of Court Orders Entered by Pro Se Litigants
Data Source:
Court
A survey of legal needs can influence new service development and inform targeted outreach.
Keywords:
number of legal issues, case type, consumer trust
Legal Needs
Data Source:
Service User
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction, client trust, outcomes
Number of Consumer Complaints: Outcome
Data Source:
Regulator
May indicate roadblocks or possible delays built into a court's process such as discovery disputes or automatic trial scheduling at the outset of the case.
Keywords:
continuance requests, origin of continuance request, discovery disputes
Continuance Requests
Data Source:
Court
May indicate consumer consciousness and knowledge of accessibility to redress for perceived outcomes.
Keywords:
litigant knowledge of resources, complaint type, complaint outcome
Access to Malpractice Lawsuits for Consumers
Data Source:
Service User
This may indicate effective marketing campaigns for legal service professionals toward the correct consumer.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Number of Consumers Utilizing Licensed Legal Professional
Data Source:
Service Provider
May indicate access to legal service providers or court filing systems by payment option types. This may show increased access to justice.
Keywords:
services offered by legal service providers, payment options, disability access
Payment Options
Data Source:
Service Provider
This may indicate future budgeting needs for a court system that may include increasing filing fees or additional funding needs.
Keywords:
transaction cost, total cost per case by court, acquisition cost, gross revenue, gross expenses
Actual Cost of Court Administration
Data Source:
Court
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Number of Hours Spent Reviewing Compliance on CLE Requirements
Data Source:
Regulator
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific language-based programming.
Keywords:
language access to court, disability access, litigant access to resources
Language Access
Data Source:
Court
This may demonstrate the perceived value of a legal service provider at a given time.
Keywords:
public funding, marketing success, legal service provider funding sources
Access to Capital
Data Source:
Service Provider
May be used to measure the diverse voices in the ATJ conversation through the demographics of the same population in that space.
Keywords:
litigant demographics, jurisdiction demographics
Diversity in ATJ Leadership
Data Source:
Bar Association
This may indicate the demand for certain services and demonstrate the need for additional funding for various services.
Keywords:
case type, service type, services offered by legal service providers
Rate of Use
Data Source:
Service Provider
Multiple discovery disputes may show attempts to resolve disputes were unsuccessful, suggesting the need for more judicial involvement.
Keywords:
number of discovery disputes, discovery, discovery disputes
Number of cases with discovery disputes
Data Source:
Court
This may show a gap in services provided when compared to the case type filings in a particular jurisdiction.
Keywords:
service type, legal service provider funding, number of open cases
Legal Service Types Offered to Consumers
Data Source:
Service Provider
This is a subjective metric that can go to show possible disconnect between actual outcomes and consumer satisfaction of perceived outcomes.
Keywords:
litigant trust, litigant perceptions, litigant access to resources
Self-Represented Litigant Satisfaction
Data Source:
Service User
This may indicate the level of available representation for consumers versus corporations in a particular jurisdiction to highlight areas of need.
Keywords:
law firm client type: business, law firm client type: individual
Consumer versus Corporate Representation
Data Source:
Court
Can help identify issues with court efficiency and possible overcrowding dockets.
Keywords:
type of trial: bench or jury, case type, Jury Trial
Volume of Jury Trials vs Bench Trials
Data Source:
Court
Can be used to track any bilingual attorney within a jurisdiction and compared to the same language speakers in that area.
Keywords:
number of lawyers, lawyer language proficiency, population size,
Per Capita Number of Bilingual Lawyers
Data Source:
Bar Association
Can demonstrate the effectiveness of current legal resource outreach by courts or legal service providers. May provide insights for marketing.
Keywords:
litigant knowledge of resources, litigant access to service providers
Knowledge of Resources by Consumers
Data Source:
Service User
Can be a strong indicator of consumer buy-in based on treating consumers with dignity and respect.
Keywords:
consumer satisfaction, quality of legal services, consumer trust, litigant income
Interpersonal Justice
Data Source:
Service User
May show efficiency of monies spent on marketing or consumer demands for specific areas of practice. May indicate capacity for growth.
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
client satisfaction, case type, litigant satisfaction
Client Satisfaction
Data Source:
Service User
May be used to measure access to justice, underserved populations, or legal deserts.
Keywords:
population size, jurisdiction population size, number of lawyers
Population versus Number of Lawyers in a Jurisdiction
Data Source:
Regulator
May show the financial value through a cost benefit analysis of a particular service or show an absolute cap on pricing for services.
Keywords:
total billable hours, outcome, total cost per case, transaction cost
Economic Impact
Data Source:
Service Provider
May indicate need for additional resources for self-represented litigants. May indicate attorney involvement correlation or lack thereof to efficiency.
Keywords:
number of legal issues, litigant knowledge of ADR, litigant type: self-represented
Time to Disposition for Self-Represented Litigants
Data Source:
Court
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, total billable time
Number of Consumer Complaints: Pricing
Data Source:
Regulator
May demonstrate visibility for a particular LRIS agency and help structure future marketing campaigns.
Keywords:
applications for service, legal service provider funding, marketing success
Number of LRIS Applications
Data Source:
Bar Association
May highlight the short term and long term funding options currently utilized by providers and encourage new ways to find sustainable funding.
Keywords:
funding sustainability, legal service provider funding sources, funding sources
Sustainable Funding
Data Source:
Bar Association
This may demonstrate opportunities for implementation of new resources for regulators.
Keywords:
number of cases, regulatory systems, regulatory remedies
Regulatory Remedies: Number of Reparative Measures
Data Source:
Regulator
This may help highlight or provide context for issues with court participation or indicate opportunities for virtual and telephonic court participation.
Keywords:
court participation, disability access to court, jurisdiction boundaries, jurisdiction location
Physical Court Distance to Public Transportation
Data Source:
Geospatial Data
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
quality of legal services provided, client satisfaction, number of cases
Quality of Service Provided
Data Source:
Service User
May show a need for increased security measures, improvements, or gaps in security, to maintain consumer confidentiality and privacy.
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