Explore The Metrics

Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.

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This may demonstrate consumer discontent with judicial resolution or how many final judgments require further adjudication.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Link to the external citation of this metric.
Number of Legal Matters Reopened Post-Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may help identify future budgeting needs; may also show the affordability of services and services that require modified unbundled options.
Keywords:
service type, services offered by legal service providers, case type, applications for services
Link to the external citation of this metric.
Legal Services Acquired by Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate successful resolution in the case disposition or the need for built-in post-judgment alternative dispute resolution options.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Link to the external citation of this metric.
Number of Post-Judgment Motions
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate inflated billable hours when compared to the actual fee awards by the court.
Keywords:
total billable time, settlement, outcomes
Link to the external citation of this metric.
Value of Billable Hours versus Fee Awards
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be used to identify consumer needs around case types. May demonstrate gaps in services offered in high volume case types.
Keywords:
legal service provider funding, legal service provider funding levels, legal service provider funding sources
Link to the external citation of this metric.
Range of Services Offered
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate legal consciousness and ability to navigate the legal matter without additional resources.
Keywords:
client trust, marketing success, litigant income, litigant knowledge of resources
Link to the external citation of this metric.
Number of Consumers Refusing Utilization of Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate gaps in service models where other innovations may be helpful.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants with Document Preparation Assistance
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate consumer trust in the regulatory system.
Keywords:
number of consumer complaints, complaint type, outcomes, litigant satisfaction
Link to the external citation of this metric.
Client Satisfaction of Complaint Resolution
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help adjust filing fees or fees for motion types to help with budgeting.
Keywords:
total cost per case by court, public funding, number of cases
Link to the external citation of this metric.
Costs Paid by the Court per Case
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify positive or negative relationships with legal service providers. May also show trust between legal service providers and consumers.
Keywords:
representation through resolution, client trust, client satisfaction
Link to the external citation of this metric.
Representation through Case Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate effective marketing campaigns by providers or highlight untapped target consumers.
Keywords:
marketing success, disability access to service providers, litigant knowledge of resources
Link to the external citation of this metric.
Consumer's Ability to Find Legal Resources
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate future budgeting requirements for judicial systems which rely on case filing fees as funding.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant
Link to the external citation of this metric.
Number of Consumers Granted Fee Waivers
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure court efficiency by looking to motions to compel, motions for protective orders, or other indicators of discovery disputes.
Keywords:
number of cases, discovery disputes, discovery
Link to the external citation of this metric.
Percentage of Cases With Discovery Dispute Indicators
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate how many people have been successfully helped.
Keywords:
litigant satisfaction, litigant empowerment, number of cases
Link to the external citation of this metric.
Number of Satisfactory Outcomes
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, number of cases
Link to the external citation of this metric.
Number of Consumer Complaints: Communication
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the need for increased outreach by the judicial system during the course of litigation or the funding required for dispute resolution.
Keywords:
litigant knowledge of ADR, litigant knowledge of resources, litigant access to resources
Link to the external citation of this metric.
Knowledge of ADR (Alternative Dispute Resolution) Options
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate efficiency in process. May demonstrate the need for document automation or other technological advances.
Keywords:
service initiation date, service end date, appropriateness of legal services provided
Link to the external citation of this metric.
Number of Hours Spent per Case Type to Resolution
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate effectiveness of applications for a particular unmet legal need or additional outreach or funding required to improve application utilization.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Link to the external citation of this metric.
Use of ATJ Applications
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the financial value of legal services by a licensed legal provider after analyzing income in comparison to education costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Link to the external citation of this metric.
Education Cost for Licensed Legal Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate subjective understanding of fairness in the judicial system.
Keywords:
litigant perceptions, litigant trust, litigant empowerment
Link to the external citation of this metric.
Litigant Perceptions
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the competency of the litigant or success or failure of alternative dispute resolutions.
Keywords:
continuance requests, trial, discovery dispute, number of discovery disputes
Link to the external citation of this metric.
Multiple Continuances per Matter
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the consumer satisfaction level with a legal service provider.
Keywords:
consumer satisfaction, quality of legal services, consumer trust
Link to the external citation of this metric.
Referral Rates: Consumer to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a market change in alternative pricing models available to consumers or demonstrate consumer knowledge of resources.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Consumer Access to Legal Service Pricing
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Spent Reviewing Compliance on Payment of Dues
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Administering New Attorney Licenses
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate over or under reliance on bench trials for efficiency purposes.
Keywords:
outcomes, type of trial, litigant knowledge of ADR
Link to the external citation of this metric.
Case Disposition Type: Judgment by Bench Trial
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May provide a basis for funding alternative legal service types. May also show availability of legal service providers in a single jurisdiction.
Keywords:
jurisdiction demographics, litigant income, litigant type: self-represented
Link to the external citation of this metric.
Number of Unrepresented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show efficiencies or inefficiencies in current business practices.
Keywords:
number of legal issues, litigant type: represented, client trust, quality of legal services
Link to the external citation of this metric.
Time to Disposition for Represented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the cost of a single update or ongoing updates to improve the delivery of legal services. May indicate budgetary trends to fund legal services.
Keywords:
acquisition cost, security measures, total cost per case, education cost
Link to the external citation of this metric.
Cost of Implementation
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Cases that settle may indicate a more robust system of alternative dispute resolution options or a particularly efficient judiciary system.
Keywords:
default judgment date, disposition/resolution date, case type
Link to the external citation of this metric.
Time to Disposition
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate efficiencies or inefficiencies in new service models such as licensed legal professional programs.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Licensed Legal Professionals
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the impact on legal resources currently available or show the need for further educational resources.
Keywords:
litigant's knowledge of law, litigant knowledge of resources, litigant empowerment
Link to the external citation of this metric.
Knowledge of Legal Matters by Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the number of people targeted through a marketing campaign relative to the number of people helped.
Keywords:
marketing success, funding, litigant knowledge of resources
Link to the external citation of this metric.
Success of Outreach
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the finality a default judgment offers a litigant or pitfalls in access to justice or knowledge of the law of the defaulted litigant.
Keywords:
case disposition type, default judgment, whether the judgment was vacated
Link to the external citation of this metric.
Case Disposition Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate access issues around consumer budgetary restraints. Can show the need for funding and access to other resources.
Keywords:
total cost per case by litigant, funding sources, legal service provider funding
Link to the external citation of this metric.
Costs Paid by Litigants
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show efficiency of monies spent on marketing or indicate consumer demand for the resources available on that website.
Keywords:
total website views, unique website views, marketing success, acquisition cost
Link to the external citation of this metric.
Website Views
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of services in a particular jurisdiction. This may also indicate the need for alternative legal service providers.
Keywords:
total billable time, total cost per case, total cost per case by litigant, regulatory systems
Link to the external citation of this metric.
Billing Model: Hourly Rate of Legal Service Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate consumer empowerment as the consumer navigates their legal matter.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Link to the external citation of this metric.
Number of Consumers Seeking Services with Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate level of professionalism and if consumer needs are met by legal professionals. Note: complaints are subjective in nature.
Keywords:
number of consumer complaints, number of open cases, number of lawyers
Link to the external citation of this metric.
Number of Consumer Complaints
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
When compared to number of legal aid applications, it may show market opportunities where consumers download or fail to download particular apps.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Link to the external citation of this metric.
Initial Download of ATJ Applications
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate alternative methods for litigation in certain case types.
Keywords:
security measures, litigant access to resources, location of court
Link to the external citation of this metric.
Utilization of Remote Hearings
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Link to the external citation of this metric.
Referral Rates: Judiciary to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate positive or negative relationships between the client and legal service provider. May also indicate perceived success.
Keywords:
client satisfaction, client trust, number of legal issues
Link to the external citation of this metric.
Client Satisfaction of Attorney
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers
Link to the external citation of this metric.
Number of Touchpoints for Regulators to Legal Service Providers
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the effectiveness of certain outreach programs and incentivize new or alternative outreach.
Keywords:
source of funding, public funding levels, funding sustainability, jurisdiction
Link to the external citation of this metric.
Public Funding Sources
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show consumer legal consciousness or knowledge of case types with legal remedies.
Keywords:
outcomes, litigant empowerment, litigant knowledge of resources
Link to the external citation of this metric.
Case Disposition Type: Dismissal
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate gaps in funding or highlight incentives of current funding structures.
Keywords:
transaction cost, total cost per case by court, acquisition cost, fee waiver applications
Link to the external citation of this metric.
Projected Court Budget
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate subjective understanding of fairness in the judicial system.
Keywords:
litigant's satisfaction, quality of legal services, costs incurred per case by litigant
Link to the external citation of this metric.
Litigant Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the positive outcome of a case for a pro se litigant or the access to resources in a court.
Keywords:
litigant knowledge of resources, litigant empowerment, litigant's knowledge of the law
Link to the external citation of this metric.
Self-Represented Litigant Success
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
: May help identify the success of a marketing campaign for a provider or for a court-generated resource. May show satisfaction with a resource.
Keywords:
unique website views, total website views, applications for services, client satisfaction
Link to the external citation of this metric.
Repeat Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate additional consumer need or demonstrate the market value of alternative legal service providers.
Keywords:
service provider type, legal service providers, legal service provider funding
Link to the external citation of this metric.
Number of Licensed Legal Service Providers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate legal consciousness or legal empowerment for consumers. It may also indicate areas for increased resources.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A survey of legal needs can influence new service development and inform targeted outreach.
Keywords:
number of legal issues, case type, consumer trust
Link to the external citation of this metric.
Legal Needs
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction, client trust, outcomes
Link to the external citation of this metric.
Number of Consumer Complaints: Outcome
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate roadblocks or possible delays built into a court's process such as discovery disputes or automatic trial scheduling at the outset of the case.
Keywords:
continuance requests, origin of continuance request, discovery disputes
Link to the external citation of this metric.
Continuance Requests
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate consumer consciousness and knowledge of accessibility to redress for perceived outcomes.
Keywords:
litigant knowledge of resources, complaint type, complaint outcome
Link to the external citation of this metric.
Access to Malpractice Lawsuits for Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate effective marketing campaigns for legal service professionals toward the correct consumer.
Keywords:
marketing success, legal service provider funding, number of legal service providers
Link to the external citation of this metric.
Number of Consumers Utilizing Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate access to legal service providers or court filing systems by payment option types. This may show increased access to justice.
Keywords:
services offered by legal service providers, payment options, disability access
Link to the external citation of this metric.
Payment Options
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate future budgeting needs for a court system that may include increasing filing fees or additional funding needs.
Keywords:
transaction cost, total cost per case by court, acquisition cost, gross revenue, gross expenses
Link to the external citation of this metric.
Actual Cost of Court Administration
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Spent Reviewing Compliance on CLE Requirements
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific language-based programming.
Keywords:
language access to court, disability access, litigant access to resources
Link to the external citation of this metric.
Language Access
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the perceived value of a legal service provider at a given time.
Keywords:
public funding, marketing success, legal service provider funding sources
Link to the external citation of this metric.
Access to Capital
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure the diverse voices in the ATJ conversation through the demographics of the same population in that space.
Keywords:
litigant demographics, jurisdiction demographics
Link to the external citation of this metric.
Diversity in ATJ Leadership
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the demand for certain services and demonstrate the need for additional funding for various services.
Keywords:
case type, service type, services offered by legal service providers
Link to the external citation of this metric.
Rate of Use
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Multiple discovery disputes may show attempts to resolve disputes were unsuccessful, suggesting the need for more judicial involvement.
Keywords:
number of discovery disputes, discovery, discovery disputes
Link to the external citation of this metric.
Number of cases with discovery disputes
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show a gap in services provided when compared to the case type filings in a particular jurisdiction.
Keywords:
service type, legal service provider funding, number of open cases
Link to the external citation of this metric.
Legal Service Types Offered to Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is a subjective metric that can go to show possible disconnect between actual outcomes and consumer satisfaction of perceived outcomes.
Keywords:
litigant trust, litigant perceptions, litigant access to resources
Link to the external citation of this metric.
Self-Represented Litigant Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the level of available representation for consumers versus corporations in a particular jurisdiction to highlight areas of need.
Keywords:
law firm client type: business, law firm client type: individual
Link to the external citation of this metric.
Consumer versus Corporate Representation
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can help identify issues with court efficiency and possible overcrowding dockets.
Keywords:
type of trial: bench or jury, case type, Jury Trial
Link to the external citation of this metric.
Volume of Jury Trials vs Bench Trials
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be used to track any bilingual attorney within a jurisdiction and compared to the same language speakers in that area.
Keywords:
number of lawyers, lawyer language proficiency, population size,
Link to the external citation of this metric.
Per Capita Number of Bilingual Lawyers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the effectiveness of current legal resource outreach by courts or legal service providers. May provide insights for marketing.
Keywords:
litigant knowledge of resources, litigant access to service providers
Link to the external citation of this metric.
Knowledge of Resources by Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be a strong indicator of consumer buy-in based on treating consumers with dignity and respect.
Keywords:
consumer satisfaction, quality of legal services, consumer trust, litigant income
Link to the external citation of this metric.
Interpersonal Justice
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show efficiency of monies spent on marketing or consumer demands for specific areas of practice. May indicate capacity for growth.
Keywords:
acquisition cost, funding sustainability, marketing success
Link to the external citation of this metric.
Acquisition Cost of Clients
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of severe complaints may indicate an area of additional regulatory scrutiny.
Keywords:
outcomes, complaint type, number of consumer complaints
Link to the external citation of this metric.
Severity of Consumer Complaint
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may highlight resources needed for self-represented litigants. It may also indicate the efficiencies of processes for particular case types.
Keywords:
case facts, outcomes, case type, number of open cases
Link to the external citation of this metric.
Outcome Predictability by Case Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show an alternative market value for services when compared to traditional hourly rates.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Court Appearance
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate judicial efficiency in a particular case type or effectiveness of different legal service providers or licensed legal providers.
Keywords:
litigant's knowledge of law, number of continuance requests
Link to the external citation of this metric.
Average Number of Procedural Steps
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May showcase load capacity for a provider, a need to set expectations by the provider for a client, or a need to create auto-communication systems.
Keywords:
number of cases. number of lawyers, number of legal issues, number of open cases
Link to the external citation of this metric.
Number of Client Touch-Points
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May identify potential issues in access to court or knowledge of court processes, or an issue of engagement in the judicial system.
Keywords:
number of cases, case disposition type, default judgment, settlement
Link to the external citation of this metric.
Percentage of Dispositions by Default Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate access to participation in court by consumers and court personnel.
Keywords:
security measures, litigant access to resources, location of court
Link to the external citation of this metric.
Online Availability of Court Personnel
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify continuing reasons for delay across jurisdictions. May show strategic patterns within representation that are counter-productive.
Keywords:
reason for continuance request, case type, discovery dispute, trial
Link to the external citation of this metric.
Reason for Continuance Request
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate an unmet need for alternative legal resolution systems or lack of uniformity in the same that may be in place through certain case types.
Keywords:
service provider type, litigant knowledge of ADR, litigant knowledge of resources
Link to the external citation of this metric.
Access to Dispute Resolution Services
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the true cost of services compared to the cost to consumers for legal service providers. Can show areas of law that have unmet need.
Keywords:
gross revenue, gross expenses, acquisition cost, total cost per case
Link to the external citation of this metric.
Profit Information from Providers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the success of outreach for legal service providers or the need for increased service and resource availability to litigants.
Keywords:
application for service, litigant demographics, litigant income, legal service provider funding
Link to the external citation of this metric.
Number of Legal Aid Applications
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate the need for increased pricing for services or opportunities to decrease pricing for services and project entity budgetary requirements.
Keywords:
total cost per case, legal service provider funding, acquisition cost
Link to the external citation of this metric.
Provider Return on Investment
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is a subjective indicator that may highlight seriousness of consequences and outcomes for a particular issue.
Keywords:
case type, trial, whether the case reopened for activity, settlement, number of legal issues
Link to the external citation of this metric.
Consequences to Litigant for a Unique Issue Encounter
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the equality of case type outcomes based on similar facts.
Keywords:
number of cases, jurisdiction, outcomes, quality of legal services
Link to the external citation of this metric.
Equality of Outcomes
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the effectiveness of AI assistance or gaps in technology for certain case types.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants with AI Assistance
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a gap in services for particular demographics including those with disabilities, language proficiencies, or other cultural differences.
Keywords:
demographics, disability access, litigant income, jurisdiction demographics
Link to the external citation of this metric.
Court Accessibility by Demographic
Data Source:
Census Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
client satisfaction, case type, litigant satisfaction
Link to the external citation of this metric.
Client Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure access to justice, underserved populations, or legal deserts.
Keywords:
population size, jurisdiction population size, number of lawyers
Link to the external citation of this metric.
Population versus Number of Lawyers in a Jurisdiction
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the financial value through a cost benefit analysis of a particular service or show an absolute cap on pricing for services.
Keywords:
total billable hours, outcome, total cost per case, transaction cost
Link to the external citation of this metric.
Economic Impact
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate need for additional resources for self-represented litigants. May indicate attorney involvement correlation or lack thereof to efficiency.
Keywords:
number of legal issues, litigant knowledge of ADR, litigant type: self-represented
Link to the external citation of this metric.
Time to Disposition for Self-Represented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, total billable time
Link to the external citation of this metric.
Number of Consumer Complaints: Pricing
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate visibility for a particular LRIS agency and help structure future marketing campaigns.
Keywords:
applications for service, legal service provider funding, marketing success
Link to the external citation of this metric.
Number of LRIS Applications
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the short term and long term funding options currently utilized by providers and encourage new ways to find sustainable funding.
Keywords:
funding sustainability, legal service provider funding sources, funding sources
Link to the external citation of this metric.
Sustainable Funding
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate opportunities for implementation of new resources for regulators.
Keywords:
number of cases, regulatory systems, regulatory remedies
Link to the external citation of this metric.
Regulatory Remedies: Number of Reparative Measures
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may help highlight or provide context for issues with court participation or indicate opportunities for virtual and telephonic court participation.
Keywords:
court participation, disability access to court, jurisdiction boundaries, jurisdiction location
Link to the external citation of this metric.
Physical Court Distance to Public Transportation
Data Source:
Geospatial Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
quality of legal services provided, client satisfaction, number of cases
Link to the external citation of this metric.
Quality of Service Provided
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show a need for increased security measures, improvements, or gaps in security, to maintain consumer confidentiality and privacy.
Keywords:
secuirty measures, regulatory systems, privacy practices
Link to the external citation of this metric.
Security Protection by Legal Service Providers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
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