Explore The Metrics

Through extensive research and the convening of the legal industry's foremost thought leaders, we've uncovered nearly two hundred metrics that are influencing a future where the justice system is accessible to all.

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This is a subjective indicator that may highlight seriousness of consequences and outcomes for a particular issue.
Keywords:
case type, trial, whether the case reopened for activity, settlement, number of legal issues
Link to the external citation of this metric.
Consequences to Litigant for a Unique Issue Encounter
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the complexity of cases to help address funding needs for the courts and service providers or identify and impact timelines.
Keywords:
number of cases, number of discovery disputes, case type
Link to the external citation of this metric.
Number of Unique Issues Encountered per Matter
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Cases that settle may indicate a more robust system of alternative dispute resolution options or a particularly efficient judiciary system.
Keywords:
default judgment date, disposition/resolution date, case type
Link to the external citation of this metric.
Time to Disposition
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate the number of unique legal service providers offered in a jurisdiction to be compared between jurisdictions to highlight unmet legal needs.
Keywords:
legal service provider funding, litigant knowledge of resources, marketing success
Link to the external citation of this metric.
Variety of Legal Services Offered in Marketplace
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
quality of legal services provided, client satisfaction, number of cases
Link to the external citation of this metric.
Quality of Service Provided
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Petition
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
: May help identify the success of a marketing campaign for a provider or for a court-generated resource. May show satisfaction with a resource.
Keywords:
unique website views, total website views, applications for services, client satisfaction
Link to the external citation of this metric.
Repeat Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the effectiveness of AI assistance or gaps in technology for certain case types.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants with AI Assistance
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help adjust filing fees or fees for motion types to help with budgeting.
Keywords:
total cost per case by court, public funding, number of cases
Link to the external citation of this metric.
Costs Paid by the Court per Case
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This is a subjective metric that may demonstrate the confidence in the relationship between the litigant and service providers.
Keywords:
litigant trust, litigant access to resources, quality of legal services, litigant satisfaction
Link to the external citation of this metric.
Litigant Trust
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show positive or negative ratings for a particular interface, the number of touchpoints for a help desk, or percent of users with disabilities.
Keywords:
language access, disability access, litigant access to resources
Link to the external citation of this metric.
User-Friendly Interfaces
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate the merits of consumer complaints. May also be used to demonstrate trends in practice areas that bear an increased liability.
Keywords:
complaint type, complaint outcome, appropriateness of legal services provided
Link to the external citation of this metric.
Malpractice Lawsuit Success for Consumers
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Link to the external citation of this metric.
Referral Rates: Judiciary to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the availability or demographically disproportionate filings of specialized courts in a geographical area.
Keywords:
type of court, jurisdiction, number of cases, funding sources
Link to the external citation of this metric.
Type of Court/Practice Area
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate alternative methods for litigation in certain case types.
Keywords:
security measures, litigant access to resources, location of court
Link to the external citation of this metric.
Utilization of Remote Hearings
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate consumer consciousness and knowledge of accessibility to redress for perceived outcomes.
Keywords:
litigant knowledge of resources, complaint type, complaint outcome
Link to the external citation of this metric.
Access to Malpractice Lawsuits for Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to measure the diverse voices in the ATJ conversation through the demographics of the same population in that space.
Keywords:
litigant demographics, jurisdiction demographics
Link to the external citation of this metric.
Diversity in ATJ Leadership
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate legal consciousness and ability to navigate the legal matter without additional resources.
Keywords:
client trust, marketing success, litigant income, litigant knowledge of resources
Link to the external citation of this metric.
Number of Consumers Refusing Utilization of Licensed Legal Professional
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Multiple discovery disputes may show attempts to resolve disputes were unsuccessful, suggesting the need for more judicial involvement.
Keywords:
number of discovery disputes, discovery, discovery disputes
Link to the external citation of this metric.
Number of cases with discovery disputes
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers
Link to the external citation of this metric.
Number of Touchpoints for Regulators to Legal Service Providers
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Prompt resolution of discovery disputes can sometimes remove obstacles to settlement or other final disposition of the case.
Keywords:
date of discovery dispute, disposition/resolution date
Link to the external citation of this metric.
Days Between the Resolution of a Discovery Dispute and the Case Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate effective resolution options, limited issues, or the average lifespan for a case type, excluding the case was inactive.
Keywords:
filing date, disposition/resolution date, outcomes
Link to the external citation of this metric.
Days Between Initial Filing to Resolution
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can demonstrate the need for increased outreach by the judicial system during the course of litigation or the funding required for dispute resolution.
Keywords:
litigant knowledge of ADR, litigant knowledge of resources, litigant access to resources
Link to the external citation of this metric.
Knowledge of ADR (Alternative Dispute Resolution) Options
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the positive outcome of a case for a pro se litigant or the access to resources in a court.
Keywords:
litigant knowledge of resources, litigant empowerment, litigant's knowledge of the law
Link to the external citation of this metric.
Self-Represented Litigant Success
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate overcrowding in a court or the complexity of cases.
Keywords:
filing date, date a trial date was set, date of trial, jury trial
Link to the external citation of this metric.
Changes of Trial dates
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate value in the relationships of legal service providers and litigants. NOTE: This is subjective but may show a positive user experience.
Keywords:
client satisfaction, case type, litigant satisfaction
Link to the external citation of this metric.
Client Satisfaction
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate level of professionalism and if consumer needs are met by legal professionals. Note: complaints are subjective in nature.
Keywords:
number of consumer complaints, number of open cases, number of lawyers
Link to the external citation of this metric.
Number of Consumer Complaints
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate marketing success and general knowledge of the available legal service providers.
Keywords:
marketing success, quality of legal services
Link to the external citation of this metric.
Referral Rates: Attorney to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront costs of program implementation.
Keywords:
security measures, acquisition cost, total cost per case by court, hours spent training
Link to the external citation of this metric.
Number of Hours Spent Training Regulators
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Spent Reviewing Compliance on Payment of Dues
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client satisfaction, client trust, outcomes
Link to the external citation of this metric.
Number of Consumer Complaints: Outcome
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the perceived value of a legal service provider at a given time.
Keywords:
public funding, marketing success, legal service provider funding sources
Link to the external citation of this metric.
Access to Capital
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the financial value through a cost benefit analysis of a particular service or show an absolute cap on pricing for services.
Keywords:
total billable hours, outcome, total cost per case, transaction cost
Link to the external citation of this metric.
Economic Impact
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate an efficient process or access to alternative dispute resolution services such as mediation.
Keywords:
outcomes, settlement, case type, litigant knowledge of ADR
Link to the external citation of this metric.
Case Disposition Type: Settlement
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate additional consumer need or demonstrate the market value of alternative legal service providers.
Keywords:
service provider type, legal service providers, legal service provider funding
Link to the external citation of this metric.
Number of Licensed Legal Service Providers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate utilization rate and when compared to cost of providing repeat unique service; may show increased efficiency may decrease cost.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Cost of Unique Service
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be a strong indicator of consumer buy-in based on treating consumers with dignity and respect.
Keywords:
consumer satisfaction, quality of legal services, consumer trust, litigant income
Link to the external citation of this metric.
Interpersonal Justice
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
When compared to number of legal aid applications, it may show market opportunities where consumers download or fail to download particular apps.
Keywords:
marketing success, number of legal service providers, litigant type: self-represented
Link to the external citation of this metric.
Initial Download of ATJ Applications
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may be used to determine consumers' level of legal knowledge or awareness of a potential legal issue in their daily life.
Keywords:
litigant awareness, litigant empowerment, litigant access to resources
Link to the external citation of this metric.
Legal Consciousness
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may highlight resources needed for self-represented litigants. It may also indicate the efficiencies of processes for particular case types.
Keywords:
case facts, outcomes, case type, number of open cases
Link to the external citation of this metric.
Outcome Predictability by Case Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the cost of a single update or ongoing updates to improve the delivery of legal services. May indicate budgetary trends to fund legal services.
Keywords:
acquisition cost, security measures, total cost per case, education cost
Link to the external citation of this metric.
Cost of Implementation
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate efficiencies or inefficiencies in new service models such as licensed legal professional programs.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Licensed Legal Professionals
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the success of a particular marketing campaign over a certain timeframe. May also show growth opportunities for legal service providers.
Keywords:
marketing success, litigant access to service providers, services offered by legal service providers
Link to the external citation of this metric.
Number of New Clients
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify continuing reasons for delay across jurisdictions. May show strategic patterns within representation that are counter-productive.
Keywords:
reason for continuance request, case type, discovery dispute, trial
Link to the external citation of this metric.
Reason for Continuance Request
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
security measures, acquisition cost, education cost, hours spent training
Link to the external citation of this metric.
Number of Hours Spent Administering Bar Exam
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a gap in services for particular demographics including those with disabilities, language proficiencies, or other cultural differences.
Keywords:
demographics, disability access, litigant income, jurisdiction demographics
Link to the external citation of this metric.
Court Accessibility by Demographic
Data Source:
Census Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate consumer demand for resources or show unmet legal needs for a case type. This can also show opportunities to increase legal empowerment.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Accessed Information on Website
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate the need for increased pricing for services or opportunities to decrease pricing for services and project entity budgetary requirements.
Keywords:
total cost per case, legal service provider funding, acquisition cost
Link to the external citation of this metric.
Provider Return on Investment
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate legal consciousness and success of other outreach programming. May also show increased access to the legal system.
Keywords:
number of cases filed, court type, jurisdiction, legal consciousness
Link to the external citation of this metric.
Number of Small Claim Court Filings
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show efficiency of monies spent on marketing or consumer demands for specific areas of practice. May indicate capacity for growth.
Keywords:
acquisition cost, funding sustainability, marketing success
Link to the external citation of this metric.
Acquisition Cost of Clients
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate rates of court participation or highlight areas of need for access to justice.
Keywords:
outcomes, court participation, disability access, litigant access to resources
Link to the external citation of this metric.
Case Disposition Type: Default Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may help identify future budgeting needs; may also show the affordability of services and services that require modified unbundled options.
Keywords:
service type, services offered by legal service providers, case type, applications for services
Link to the external citation of this metric.
Legal Services Acquired by Consumers
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the success of a marketing campaign or the need for modifications to find legal service providers. May also show availability of service providers.
Keywords:
marketing success, litigant knowledge of resources, litigant access to resources
Link to the external citation of this metric.
Visibility of Legal Service Providers to Consumers
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show ratio of time spent on access to justice by the general bar or the need for additional funding for legal service providers.
Keywords:
number of pro bono hours, public funding levels, legal service provider funding
Link to the external citation of this metric.
Number of Pro Bono Hours
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify positive or negative relationships between litigants and legal service providers and highlight areas with higher rates of contention.
Keywords:
service type, representation through resolution, client trust, client satisfaction
Link to the external citation of this metric.
Representation through Case Resolution by Case Type
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the consumer satisfaction level with a legal service provider.
Keywords:
consumer satisfaction, quality of legal services, consumer trust
Link to the external citation of this metric.
Referral Rates: Consumer to Consumer
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight legal deserts and areas of need. May highlight access issues based on infrastructure.
Keywords:
location of legal service providers, disability access to court, jurisdiction
Link to the external citation of this metric.
Geographical Access
Data Source:
Geospatial Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the number of people targeted through a marketing campaign relative to the number of people helped.
Keywords:
marketing success, funding, litigant knowledge of resources
Link to the external citation of this metric.
Success of Outreach
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may help highlight or provide context for issues with court participation or indicate opportunities for virtual and telephonic court participation.
Keywords:
court participation, disability access to court, jurisdiction boundaries, jurisdiction location
Link to the external citation of this metric.
Physical Court Distance to Public Transportation
Data Source:
Geospatial Data
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show efficiency of monies spent on marketing or indicate consumer demand for the resources available on that website.
Keywords:
total website views, unique website views, marketing success, acquisition cost
Link to the external citation of this metric.
Website Views
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate legal consciousness or legal empowerment for consumers. It may also indicate areas for increased resources.
Keywords:
number of cases, number of legal issues, number of cases serviced by legal service providers
Link to the external citation of this metric.
Number of Court Orders Entered by Pro Se Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the cost of auxiliary expenses such as childcare or lost wages during times in which a consumer must participate in court.
Keywords:
transaction cost, total cost per case, litigant income, litigant cost per case
Link to the external citation of this metric.
Connected Expenses
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can be used to track any bilingual attorney within a jurisdiction and compared to the same language speakers in that area.
Keywords:
number of lawyers, lawyer language proficiency, population size,
Link to the external citation of this metric.
Per Capita Number of Bilingual Lawyers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A survey of legal needs can influence new service development and inform targeted outreach.
Keywords:
number of legal issues, case type, consumer trust
Link to the external citation of this metric.
Legal Needs
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight current practices around notice and gaps in judicial engagement. May also highlight gaps in consumer resources.
Keywords:
case disposition type, default judgment, whether the judgment was vacated
Link to the external citation of this metric.
Reasons for Vacating Default Judgements
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show the market value of human legal service providers versus AI when metrics on unbundled services are compared to AI services.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Document
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate if the quality of legal service provided is at or exceeds particular benchmarks (i.e. pro se litigant access to resources).
Keywords:
client satisfaction, quality of legal services, litigant confidence
Link to the external citation of this metric.
Comparative Quality of Legal Services
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate pitfalls or exceptional services provided by the judicial system or the need for funding of specific disability access-based programming.
Keywords:
disability access, disability access to court, disability access to service providers, public funding
Link to the external citation of this metric.
Disability Access
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May show the need for additional regulators as the legal service industry grows; may indicate regulatory procedures may need to be revisited.
Keywords:
jurisdiction population, number of legal service providers, number of lawyers, regulatory systems
Link to the external citation of this metric.
Number of Legal Service Providers per Regulator
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate future budgeting requirements for judicial systems which rely on case filing fees as funding.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant
Link to the external citation of this metric.
Number of Consumers Granted Fee Waivers
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
A high volume of complaints in this area may indicate an area of additional regulatory scrutiny.
Keywords:
number of consumer complaints, complaint type, client trust, total billable time
Link to the external citation of this metric.
Number of Consumer Complaints: Pricing
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate inherit challenges for standard billing models or the need for additional oversight for the standard protocol of billable hours.
Keywords:
hours per matter, total billable time, quality of legal services
Link to the external citation of this metric.
Hours Billed versus Hours Expended on Matter
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate willingness of external investment in legal service providers.
Keywords:
funding sources, funding sustainability, acquisition cost, marketing success
Link to the external citation of this metric.
External Investment into the Legal Profession
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show effective categorization of services by highlighting the limited number of people who chose “other”.
Keywords:
service type, legal service provider funding sources, legal awareness
Link to the external citation of this metric.
Service Category Options on Website
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the density of potential consumers that need to access the court.
Keywords:
number of courts, number of cases, jurisdiction, public funding
Link to the external citation of this metric.
Number of Courts
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate the demand for certain services and demonstrate the need for additional funding for various services.
Keywords:
case type, service type, services offered by legal service providers
Link to the external citation of this metric.
Rate of Use
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can show gaps in access to traditional legal services and need for services at different price points. May indicate the need for self-help resources.
Keywords:
total cost per litigant, total cost per case by court, number of open cases
Link to the external citation of this metric.
Cost Incurred by Litigant
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to indicate efficiency in process. May also be used to indicate specific areas of need within a specific case type.
Keywords:
service initiation date, service end date, appropriateness of legal services provided
Link to the external citation of this metric.
Limited Scope/Unbundled Service Timeline
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the financial value of legal services after analyzing income in comparison to educational costs.
Keywords:
funding sustainability, gross revenue, public funding, population size, education cost
Link to the external citation of this metric.
Education Cost for Legal Service Provider
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate lack of successful alternative dispute resolution processes available in a jurisdiction.
Keywords:
outcomes, court participation, type of trial, litigant access to resources
Link to the external citation of this metric.
Case Disposition Type: Judgment by Trial
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can show the need for funding legal service providers or alternative dispute resolution options to manage affordability issues in the legal system.
Keywords:
total cost per litigant, total cost per case by court, number of open cases
Link to the external citation of this metric.
Affordability
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May identify legal deserts or funding deficiencies for legal service providers. May indicate certain practice areas have suitable options.
Keywords:
number of legal service providers, number of legal service providers per jurisdiction
Link to the external citation of this metric.
Number of Providers
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate access to participation in court by consumers and court personnel.
Keywords:
security measures, litigant access to resources, location of court
Link to the external citation of this metric.
Online Availability of Court Personnel
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May highlight the effectiveness of certain outreach programs and incentivize new or alternative outreach.
Keywords:
source of funding, public funding levels, funding sustainability, jurisdiction
Link to the external citation of this metric.
Public Funding Sources
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate the available options to regulators when managing consumer complaints.
Keywords:
regulatory systems, regulatory remedies, number of cases
Link to the external citation of this metric.
Regulatory Remedies: Number of Punitive Measures
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Used in combination with demographic information this may show service affordability. This may show openings for alternative legal providers.
Keywords:
jurisdiction demographics, litigant income, litigant cost per case, total billable hours
Link to the external citation of this metric.
Service Affordability
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may show an alternative market value for services when compared to traditional hourly rates.
Keywords:
total billable time, total cost per case, total cost per case by litigant, total cost per service type
Link to the external citation of this metric.
Billing Model: Cost per Court Appearance
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate positive or negative relationships between the client and legal service provider. May also indicate perceived success.
Keywords:
client satisfaction, client trust, number of legal issues
Link to the external citation of this metric.
Client Satisfaction of Attorney
Data Source:
Service User
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be used to evaluate consumer satisfaction with outcomes based on merits of the issue versus procedural issues. NOTE: This is subjective.
Keywords:
litigant satisfaction, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Procedural Justice / Fairness
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate access to legal service providers or court filing systems by payment option types. This may show increased access to justice.
Keywords:
services offered by legal service providers, payment options, disability access
Link to the external citation of this metric.
Payment Options
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may indicate future budgeting needs for a court system that may include increasing filing fees or additional funding needs.
Keywords:
transaction cost, total cost per case by court, acquisition cost, gross revenue, gross expenses
Link to the external citation of this metric.
Actual Cost of Court Administration
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate level of public understanding of unmet legal needs. May also indicate levels of public trust in the overall legal system.
Keywords:
legal service provider funding, legal service provider funding levels
Link to the external citation of this metric.
Public Funding Amounts
Data Source:
Bar Association
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
Can help identify issues with court efficiency and possible overcrowding dockets.
Keywords:
type of trial: bench or jury, case type, Jury Trial
Link to the external citation of this metric.
Volume of Jury Trials vs Bench Trials
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May explain legal consciousness and accessibility to the court system for those with a low income or a need for particular services in a jurisdiction.
Keywords:
number of cases, total cost per case by court, total cost per case by litigant, litigant income
Link to the external citation of this metric.
Number of Consumers Requesting Fee Waivers
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May be able to show underserved areas of court or case types. May show consumer need of a particular area.
Keywords:
litigant type: self-represented, party designation (P/R), case outcome for each party
Link to the external citation of this metric.
Rates of Self-Represented Litigants
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May demonstrate the competency of the litigant or success or failure of alternative dispute resolutions.
Keywords:
continuance requests, trial, discovery dispute, number of discovery disputes
Link to the external citation of this metric.
Multiple Continuances per Matter
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate roadblocks or possible delays built into a court's process such as discovery disputes or automatic trial scheduling at the outset of the case.
Keywords:
continuance requests, origin of continuance request, discovery disputes
Link to the external citation of this metric.
Continuance Requests
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May indicate a market change in alternative pricing models available to consumers or demonstrate consumer knowledge of resources.
Keywords:
marketing success, litigant access to resources, litigant knowledge of resources
Link to the external citation of this metric.
Consumer Access to Legal Service Pricing
Data Source:
Service Provider
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
May help identify upfront and ongoing costs of program implementation.
Keywords:
hours per matter, acquisition cost
Link to the external citation of this metric.
Number of Hours Administering New Alternative Legal Service Provider Licenses
Data Source:
Regulator
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
This may demonstrate consumer discontent with judicial resolution or how many final judgments require further adjudication.
Keywords:
appropriateness of legal services provided, default judgment, reason for vacated judgment
Link to the external citation of this metric.
Number of Legal Matters Reopened Post-Judgment
Data Source:
Court
Qualitative Data TypeQuantitative Data TypeHybrid Data Type
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